Apartment Booking Terms & Conditions

All prices are based on costs prevailing at the time of quotation and may be subject to change.

1) Booking Procedure
Once the apartment owner has confirmed the availability of the apartment, the client shall be obliged to pay 25% of the total price of the stay by means of a bank transfer or by credit card. There will be no confirmed booking until the aforementioned amount has been correctly received. When booking, it will be necessary to clearly indicate the duration of the stay as well as the number of occupants that will occupy the Apartment. The owner is entitled to deny an application of a booking without having to justify doing so. Should the client cancel a reservation already made, the client shall be obliged to pay the cancellation costs in accordance with  paragraph 3 of this Covenant.

2) Method of Payment
The rest of the price/rent for the stay in the Apartment shall be paid by the client before he/she leaves his/her home country by means of a bank transfer or by credit card or, with cash at the time of arrival at the Apartment.

3) Cancellation
In the event that the client totally or partially cancels the reservation made, or that the owner is obliged to do so because of non payment by the client, the owner shall be entitled to keep the amounts already paid by the client as reservation fee.

4) Changes of dates
In the event of the client changing the dates, the original booking is cancelled, a new one made, and this cancellation is subject to the cancellation conditions stated in paragraph 3 above.

5) Number of Occupants
The client will inform the owner of the number of persons that will accompany him/her during the stay as well as with their names, addresses, telephones and age if requested. Only the persons indicated by the client when booking shall be authorized to use the Apartment. The number of persons who may use the apartment may not exceed the number of persons allocated for each apartment, except for babies (younger than two years old). Unless expressly authorized, pets shall not be authorized. In the event that the owner or any of its agents are notified of an  infringement of the aforementioned obligations, the owner, at his sole discretion, shall be entitled to request the client to leave the apartment and the client shall have no right to claim any type of compensation whatsoever.

6) Check-in and Check-out
The guests will leave the apartment the day agreed prior to 11.00. a.m, unless the parties have agreed otherwise prior to the leaving date. If the guests do not leave the apartment on the date and time agreed, a penalty will be imposed. If the guest leaves the apartment at any time between 11:00 a.m and 2.00 p.m the penalty imposed shall be equal to 50% of the daily rent. Should the guests leave the apartment after 2.00 p.m, then the penalty shall be equal to 100% of the daily rent.

7) Water, electricity and others
Unless agreed otherwise, the price of the rent includes all costs related to electricity, warm and cold water supply and the use of electrical house hold appliances.

8) Bond (security deposit)
A bond of one night's rent is required for each booking. Bond payment may be required either in advance or on arrival depending on the particular accommodation. The bond is held by the owner against any damage to the accommodation that may result from the occupation. The bond is returned by the owner after the end of the period of occupancy, less the cost of any damages. This bond will be returned on departure.

9) Complaints
The owner shall not be liable for the breakage of the elevator or for any other inconveniences which are beyond his control. Notwithstanding the foregoing, the owner shall do his best to remedy as quickly as possible any such inconveniences. In principle, any such inconveniences do not entitle the client to claim a reimbursement for the amounts paid unless the client is obliged to move to a hotel while the reparation work takes place. In that event, the owner will reimburse the client with an amount equivalent to the rent paid for the days the client does not occupy  the apartment. Should the client have any query or complaint during the stay, this must be communicated to the owner prior to leaving the apartment. Queries/complaints made at the end of the stay will not be taken into consideration. In the event the client leaves the apartment without the owner being informed of such complaints, he/she shall loose all rights to claim a compensation.

10) Cleaning
The apartment shall be cleaned prior to the arrival of each client in the apartment. When leaving, the client will be obliged to leave the apartment in reasonable conditions of order. The owner will be entitled to collect additional charges in the case the apartment is not left in reasonable conditions. For an additional price and per hourly rates, the client may request cleaning services to be carried out more than once per week.

11) Behaviour
The person signing the present agreement will be liable for the correct and decent behaviour of all the persons accompanying him/her. Should that person, or any of the persons accompanying him/her not behave in accordance with normal civic standards, the owner shall be entitled to request the client and the persons accompanying him/her to leave the apartment without the right for the latter to claim any type of compensation whatsoever.

12) Liabilities
The owner or agents of the apartment shall not be liable for any direct or indirect damages that may arise as a consequence of the use by the client of the apartment, including without limitation, damages, insurance, losses because of fires, robbery or criminal behaviour.

13) Litigation
In the event of any litigation arising from the booking of this accommodation, the Courts in Spain shall have sole jurisdiction on such arising matters and Spanish law prevalent at the time shall be applied at the times.

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